Arlington Transit has officially launched its upgraded STAR (Specialized Transit for Arlington Residents) paratransit program with Spare. The new platform, which includes a rider-facing app, real-time tracking, and modern booking tools, helps the agency streamline operations, reduce call center demand, and deliver better service to riders.

The STAR program, operated by Arlington Transit, is an essential resource for residents with disabilities and those unable to use Arlington Transit’s fixed-route bus system. Thanks to this exciting partnership with Spare, STAR riders can now access a next-generation digital platform: the new Arlington STAR app.

"The transition to Spare represents a major step forward for Arlington Transit.  We are most excited about enhancements to the passenger experience--greater transparency and real-time communication that will boost rider confidence and fulfillment.  The added self-service options will reduce call center volumes and caller wait times aiding in the overall customer satisfaction Arlington Transit stands on," said Clinton Edwards, Transit Services Manager, Arlington Transit.

Key improvements for Arlington Transit and STAR riders

• Modern, User-Friendly STAR App
  The all-new STAR app, seamlessly integrated by Spare, is now available for download on both iOS and Android devices. Riders can search, book, and manage their STAR paratransit rides on the go, 24/7. No more waiting on hold or limited reservation windows—the app is always at your fingertips.
• Real-Time Ride Tracking
  With the power of Spare, STAR riders can view live vehicle location updates, keep track of pickup times, and receive real-time notifications. It’s never been easier to know exactly when your ride will arrive.
• Instant Booking and Simple Management
  Need to plan your day? With just a few taps, you can easily book a one-way ride! The new Spare-powered STAR app allows quick booking modifications or cancellations, putting flexibility and control directly in the hands of riders.
• Personalized Profiles and Settings
  Riders can now manage their personal information, trip preferences, payment methods, and contact options—all securely stored within the app.
• Continued Phone and Web Options
  Spare’s platform ensures digital access for all, but riders can still book and manage rides by phone or online, preserving accessibility for everyone in the Arlington STAR community.

Transforming Paratransit for Arlington Residents

This implementation is about more than innovative technology—it’s about empowering community members with greater independence and mobility. The partnership between Arlington Transit and Spare means faster response times, improved reliability, and a more personalized rider experience.

As Arlington continues to champion inclusive, convenient, and equitable transportation, the launch of the Spare-powered STAR app marks a pivotal moment for public mobility.

Arlington Transit’s adoption of Spare reflects a growing trend among agencies modernizing paratransit operations without compromising accessibility. By digitizing key touchpoints and reducing call center load, STAR is delivering a better experience—for both riders and operations teams.

To learn more about how Arlington Transit is enhancing paratransit with Spare, visit the Arlington STAR program website.

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