FOR RIDERS

Award-winning rider app passengers actually want to use

The ultimate app that’s built with accessibility and user-centricity top-of-mind.

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Spare's impact

Innovative mobility that enhances rider experiences

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15M+

Spare powered rides

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97%

Rider satisfaction ratings

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55%

App bookings (all-time)

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Modern rider apps that give back the gift of time, and more

  • Power to your riders
    Empower riders with everything they need to reserve, track and monitor their upcoming microtransit or paratransit trip in real time.
  • Less waiting around
    No more being on the lookout waiting for their next ride – say hello to a delightful, modern rider experience. 

Why it matters

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Over 60% of riders report difficulties in booking microtransit or paratransit services due to complex and outdated interfaces.


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Surveys indicate that 75% of riders are more likely to use a service that provides real-time updates and easy booking options.

The Impact

Efficient rider app solutions can lead to a 40% increase in usage of microtransit and paratransit services


Commuter satisfaction significantly improves, with a 35% increase in positive feedback from users of well-designed apps

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Managing your transit system has never been easier

Make spontaneous travel a reality

Empower riders to travel from point A to B on their terms. Spare’s white-labeled Rider app lets them easily track vehicle locations, view estimated arrival times, and plan their journeys with the ability to book, modify, or cancel rides effortlessly.

Tested for accessibility and usability

Designed with all users in mind, including those with disabilities. The interface is intuitive and easy to navigate, ensuring that everyone can book rides with ease.

Plays well with others

Designed to be fully compatible with other modes – underscoring the significance of seamless, integrated mobility solutions.

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An informed rider is a happy rider

Let your riders sit back, relax and time their driver meetups perfectly, eliminating early waiting. Our robust rider communication features ensures messages are received in the right language and channel, keeping no shows and cancellations at a minimum.

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Offer more ways to pay

Spare’s complete payments solution ensures secure and hassle-free transactions via our rider app. Enable riders to load up their digital wallets or pay for a single ticket across fixed route and on-demand effortlessly.

Let riders manage trips their way

Spare Rider Web — the web-based counter-part to the Spare Rider app. Perfect for riders who prefer to book trips on their computers or don't have access to a smartphone.

PSTA boosts rider app usage upon launch of Mobility on Demand service

Pinellas Suncoast Transit Authority in Florida has significantly enhanced its transit services with the Spare Rider app and Mobility on Demand service, boosting app usage by 147%. This initiative has reduced call times to their call center, demonstrating efficient resource utilization and improving service delivery.

Read the customer story

95% Rider Satisfaction Rating

Riders of PSTA enjoy same-day paratransit service for Access-eligible riders, providing a new level of flexibility and spur-of-the-moment trips.

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Award-winning Rider App

CapMetro is awarded "Best Application Serving the Public" for their innovative launch of Spare Rider for the Access community.

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94% Rider Satisfaction Rating

Citibus' Spare-powered service has helped open up transit to the underserved, resulting in high rider satisfaction.

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Set up an entire on-demand bus operation in seconds

FEATURES

A feature-rich operational suite

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Passengers are spending less time riding the bus and enjoying the benefit of tracking the bus before its arrival.

If a passenger uses the mobile app, they get their ride dispatched 100% of the time and are picked up with more than 95% on time performance with our systems!

Mike Spicer,
Transit Manager at Medicine Hat Transit