We're by your side every step of the way
Our Customer Success Approach is rooted in partnership, innovation, and support. We know every transit agency faces unique challenges, so we don't just deliver a product—we deliver a partnership. Our experts work closely with you, understanding your needs and guiding you through the complexities of change management.
Empowering Transit Agencies
Our blueprint for success
With experience launching in over 200 cities worldwide, we collaborate closely with your agency to create a blueprint that covers every detail. From migrating data and designing services to training your staff, we work hand-in-hand to ensure everything is perfectly aligned ahead of the launch, setting the stage for a seamless and successful rollout.
We show up
We’re relentless in our dedication to our customers, showing up whenever and wherever we’re needed, and pushing beyond the limits to make sure you succeed. Whether it's customer hackathons, launchathons, or on-site training, our team is all in, committed to driving your success every step of the way.
From one transit professional to another, we've got your back
At Spare, we understand the nuances of demand responsive transit because we're transit professionals ourselves. We bring a consultative approach, working closely with your team to navigate the complexities of modern transit. Our experience and deep understanding of the industry allow us to provide tailored support and solutions that align with your community’s needs. Together, we ensure every strategy is well-informed, effective, and designed to make a real impact.
Customer ‘Hackathons’ and ‘Launchathons’
We fully immerse ourselves on-site during your service launch, working side by side with dispatchers, drivers, and reservationists to make sure everything runs flawlessly. We bring our top talent—including company executives, product managers, and developers—ready to troubleshoot and innovate on the spot, tackling any challenge head-on to guarantee a smooth and successful transition.
