FOR CLIENT SERVICE TEAMS

Stop chasing complaints. Start resolving them.

Enterprise software can track issues. Spare Resolve uses AI to fix them. By automating communication from rider to driver to ops and tapping into your entire transit ecosystem, we help you resolve incidents at their source so that rider feedback is at the core of your operations.

Ready to give Spare Resolve a try?

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Swap hours of manual digging for seconds of clarity

Spare Resolve moves your agency beyond messy spreadsheets and shared inboxes. We use AI to automate intake, triage, and reporting, giving your team the tools to resolve issues faster, with greater empathy, and turn rider feedback into a powerful tool for service improvement.

Resolve issues in days, not weeks: By connecting complaints directly to your operational data, our platform eliminates hours of manual investigation. Your team can focus on solutions, not data entry.
Achieve effortless compliance: With a complete, end-to-end audit trail for every single case, you’re always prepared for FTA reporting and internal reviews. No more last-minute data hunting.
Eliminate missed & misrouted cases: Smart, context-aware routing ensures the right complaint gets to the right person—instantly. Dramatically reduce response times and ensure nothing falls through the cracks.

A modern system that does more than file cases

See the full story, instantly.

Resolve is connected to your operations, linking every complaint to the full trip history, including the driver, vehicle data, routes and delay sequences, for faster, more accurate investigations.

Close the loop, faster.

Respond directly from the case file. AI recommends the response, you send updates via SMS or email, ensuring riders get timely, personal responses on their preferred channel.

Always audit-ready.

Every action is automatically logged. Generate comprehensive reports instantly to demonstrate FTA compliance and maintain a complete, defensible audit trail.

Intelligent routing, from the moment of intake.

Ditch the manual rework. Our AI instantly triages every case—from driver feedback to mechanical incidents—and routes them to the correct workflow, ensuring a faster and more precise resolution.

Resove with intelligent speed.

Let AI handle the routine work. Once a case is triaged, get smart recommendations for categorizing issues, suggested resolutions, and automated responses, helping your team work faster and more consistently.

Work smarter, not harder, from intake to resolution

Automatically categorize and route complaints to the right team members with AI-powered workflows, eliminating manual triage.

Keep your teams in sync, effortlessly

Assign cases across departments, automate follow-ups, and track escalations so every issue moves forward without delay.

See the full story behind every complaint

Resolve unifies complete trip histories with rider feedback, giving your team the rich context needed to expedite triage and find the root cause.

Stay audit-ready, all the time

Generate comprehensive reports with a single click and maintain a complete audit trail for every case, ensuring you're always prepared for FTA reviews.Track parts, vendors, and locations with full visibility across your operation — not just the vehicles.

Turn rider feedback into your greatest asset.

See how Spare Resolve helps transit agencies resolve complaints faster, improve the rider experience, and ensure FTA compliance — all in one platform.

See Spare Resolve in action

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