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Hundreds of service launches and counting

CUSTOMERS ACROSS THE GLOBE

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How Waco Transit boosted on-time performance with Spare’s platform

Waco Transit has modernized its operations with Spare, achieving record-setting on-time performance and higher rider satisfaction. By unifying rural and urban paratransit, microtransit, and Medicaid/NEMT trips on one platform, the agency now operates with greater visibility, efficiency, and agility. This transformation also reflects the strength of Waco’s team—embracing automation and new workflows to deliver consistent, reliable service.

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With the new system, the operational team, and dispatchers and schedulers have more time to focus on other tasks, such as more time for customer service, and think about other future services. One of our team members is very data driven, and she loves to see the metrics and how the system is working - she can do deep dives and has a lot of fun with it.

Michele Garcia
,
Mobility Manager

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