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How Concho Valley Transit Cut Reporting Time and Boosted Driver Retention
Concho Valley Transit partnered with Spare to build a custom transit performance dashboard that turned raw operational data into clear, driver-level insights. By improving on-time performance tracking, trips per hour visibility, and automated reporting, CVT cut reporting time from hours to minutes while boosting driver engagement and retention. The result is a more efficient, analytics-driven demand response operation with stronger compliance readiness.
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“Once we unified dedicated vehicles and TNCs on a single platform, the experience changed immediately for riders. They could see their trip in real time, understand their fare, and know what to expect. From a staff perspective, it eliminated confusion and allowed us to focus on service instead of troubleshooting.”
