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Blended, Not Fragmented: Alexandria’s Approach to Modern Paratransit Delivery
In May 2025, the City of Alexandria modernized its paratransit service by moving both its dedicated fleet and TNC trips onto the Spare platform, replacing fragmented systems with a single, real-time source of truth. The shift eliminated fare disputes, reduced call center and dispatcher workload, and improved operational confidence. Results were immediate, and the change delivered a calmer, more reliable, and more dignified paratransit experience while strengthening Alexandria’s blended service model.
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“Once we unified dedicated vehicles and TNCs on a single platform, the experience changed immediately for riders. They could see their trip in real time, understand their fare, and know what to expect. From a staff perspective, it eliminated confusion and allowed us to focus on service instead of troubleshooting.”
