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Streamlining ADA-Paratransit Eligibility Processes at CapMetro in Austin
CapMetro improved the application process for obtaining Access service. Now, both applicants and existing riders can effortlessly monitor their eligibility status in real-time, enriching their overall user experience.
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With the new system, the operational team, and dispatchers and schedulers have more time to focus on other tasks, such as more time for customer service, and think about other future services. One of our team members is very data driven, and she loves to see the metrics and how the system is working - she can do deep dives and has a lot of fun with it.
—
Michele Garcia
,
Mobility Manager
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