A new way to manage paratransit eligibility
Centralize and automate the entire paratransit rider eligibility process in one platform – driving clarity and efficiency for both your team, riders and medical professionals.
Innovative mobility that’s growing ridership
90%
OTP across paratransit services
10 minute
Average rider wait time
97%
Rider satisfaction ratings
Eligibility solution that turns outdated spreadsheets into clarity
- Say goodbye to mountains of paperworkEmpower your transit agency with a comprehensive paratransit eligibility solution—from intake through to evaluation and determination.
- Intuitive case tracking and collaboration
Keep stakeholders informed, ensure regulatory compliance, schedule appointments, and more—all in one easy-to-use platform.
Why it matters
Today, 10 to 15% of all transit riders require paratransit, with the number expected to rise due to an aging population.
While 30 to 40% of applicants qualify for conditional eligibility, over 50% are deemed always eligible, significantly increasing the strain on paratransit operational costs.
The Impact
Automated eligibility assessments reduce processing times by up to 50%, enabling faster, more convenient service for riders.
Optimized eligibility processes helps agencies cut administrative costs associated with paratransit.
How Spare helps
Unify customer records in one place
Centralize everything you need to know about a rider and their case status for quick and easy assessments.
Reduce back office workload
Replace paper applications and error-prone spreadsheets with a secure all-in-one eligibility tool for automated reviews and verifications.
Maximize efficiency across the case lifecycle
Seamlessly collect and manage case data to ensure accuracy and efficiency at every step, and keep riders informed.
Streamline document processing and communication
Turn handwritten forms into digital records instantly and keep back-and-forth communication at a minimum.
Manage cases on time, every time
Stay on top of regulatory timelines, tracking all activities taken during the eligibility process in one place.
Set up an entire on-demand bus operation in seconds
CapMetro modernizes their eligibility program, along with full Access paratransit launch
CapMetro partnered with Spare to modernize their ADA paratransit program, together building an eligibility program that supports nine application processes, including their 16-step ADA eligibility rider application, significantly reducing paper volumes and manual effort.
95% Rider Satisfaction Rating
Riders of PSTA enjoy same-day paratransit service for Access-eligible riders, providing a new level of flexibility and spur-of-the-moment trips.
Award-winning Rider App
CapMetro is awarded "Best Application Serving the Public" for their innovative launch of Spare Rider for the Access community.
94% Rider Satisfaction Rating
Citibus' Spare-powered service has helped open up transit to the underserved, resulting in high rider satisfaction.
Eligibility focused features
Passengers are spending less time riding the bus and enjoying the benefit of tracking the bus before its arrival.
It’s more reliable and offers a much stronger customer experience. From an operational perspective, we can now directly see how many days an application has been open, and what the current step is because we’re able to update the status. Overall, there have been significant improvements as we’ve transitioned to Spare.