Modern paratransit operations—with eligibility built in.
Intake, assessment, determination, and enforcement in one platform built for transit — not adapted for it.
Trusted by transit agencies across North America
Eligibility that actually works for your operations
Stop managing eligibility on paper. Start enforcing it.
Eliminate compliance risk
Automatic 21-day tracking flags at-risk cases before they become violations — no spreadsheets.
Reduce administrative burden
AI-assisted intake turns paper applications into searchable records in minutes.
Enforce decisions at dispatch
Status, conditions, and expirations enforced on every trip. Riders self-serve in Rider Hub.
How GATRA processes applications in real time and serves riders immediately
"Having applications in Spare not only significantly streamlines our application processing, but it also allows us to more efficiently and effectively serve GATRA riders. GATRA can process applications in real time so riders can start using the service right away."
Kylie Araujo · Executive Assistant, GATRA
Every step of eligibility management, purpose-built for transit
Spare gives you the tools built specifically for ADA eligibility — not a generic case system, not a legacy platform trying to bolt on eligibility.
Intake without the data entry
Upload a paper application and AI detects and creates fields in minutes. One searchable record follows the entire case lifecycle, eliminating the need for parallel spreadsheets or manual data entry.
Never miss the 21-day clock
The ADA clock starts on receipt. Deadline filters surface at-risk cases before violations happen, so you stay compliant without manual status checks or error-prone reminder systems.
Eligibility enforced at dispatch
Status, conditions, and expirations enforced automatically on every trip. Rider Hub self-service keeps applicants informed 24/7, reducing call volume and keeping expectations clear.
Always audit-ready
Postal-ready determination letters and SLA breach reporting on demand. Everything you need to pass an FTA audit without scrambling for documentation.
Respectful, efficient rider experience
Eligibility isn't just about compliance — it's about giving riders clarity and speed.
Real-time status updates
Riders stay informed on their application status 24/7 through Rider Hub self-service, reducing confusion and inbound calls.
Fast determination
Automated eligibility assessments reduce processing times by up to 50%, getting eligible riders into service faster.
Clear communication
Postal-ready determination letters keep riders and medical professionals aligned on results and next steps.
One platform, built for paratransit
Eligibility doesn't live in a vacuum. It connects to operations, dispatch, and rider experience.
Everything eligibility needs. Everything others lack.
See Spare in action
Watch how Eligibility transforms intake, determination, and enforcement in a live demo.