- What is the difference between IVR, AI Voice, and human support?
- How is AI Voice different from traditional IVR systems?
- Can customers speak to a human agent if needed?
- What types of reports and analytics are available through the call center?
- How do Spare's AI Voice and Human support work together for customer service?
- Is there a multilingual support option available?
call center
Resolve calls faster and smarter
With Spare Call Center, supporting your customers is a breeze. Whether it’s handling overflow, after-hours support, or when riders need to speak with a real person, we’ve got you covered.
Ready to give Call Center a try?
Request a demo
How Spare helps
Keep customers covered, even after hours
Sometimes your service’s operating hours don’t align perfectly with your call center hours. That’s where Spare comes in. We extend your call center hours, filling in when your full-time staff is off-duty, so that your customers get timely support whenever they need it.
Quickly boost your call center capacity
When staffing gets tight, Spare Call Center has your back. Set up overflow support in days, with all the training and resources new agents need to hit the ground running.
Scale call center support with AI-powered technology
Complement your call center operations with AI Voice, an autonomous agent that makes checking ETAs, booking, and canceling rides effortless.
Learn about AI Voice
Make your resources count
Complement your call center operations with agent support that steps in each time your customers call, ensuring efficient use of resources at all times and limitless flexibility and scalability.
Set-up systematic IVR flows
Enable riders to book new rides, check on the ETA of their ride, or cancel their rides using the pin-pad input on their telephone.
Meet Ryan, your autonomous call center ally
As ridership rebounds but staffing remains tight, our AI Voice solution scales with demand, ensuring cost-effective, reliable support for every call.
Learn about AI Voice
The humans behind our call center
Our team of dedicated agents expertly handles bookings, escalates issues, and delivers exceptional customer service.
Learn about our customer approach
FEATURES
What our agents can do for customers
Rider authentication
Authenticate riders before taking each call.
Personalized introductions
Engage riders with familiar hello's.
Booking & cancellations
Book and cancel trips for riders who call in.
"Where's my ride?" calls
Manage the influx of ETA checks.
Trip status & reminders
Provide trip information including reminders.
Rider app support
Troubleshoot rider app questions and issues.
Service information
Answer questions related to the service(s).
Emergency support
Solve emergency-related problems.
Multi-lingual
Agents to serve diverse communities.
TURNKEY CALL CENTER
Lighten the call load on your team
Combine the power of human agents and AI voice technology with our full turnkey solution. Spare Call Center offers flexible, scalable support to manage staff shortages, handle peak call volumes, and expand your phone coverage.
Try AI Voice
IMPLEMENTATION
There with you every step of the way
Initial Planning and Setup
We define your call center goals, assess your infrastructure, and ensure seamless integration with our AI Voice system and human agents.
Technology Integration
We deploy a suite of integrations, ensuring seamless communication, efficient customer interactions, and reliable operations.
Agent Training & Setup
We offer thorough agent training on inquiries, trip bookings, troubleshooting, and Spare integration, ensuring they're fully equipped from day one.
Testing & Optimization
We conduct a pilot to test AI Voice and human support, gather feedback, and refine your call center for optimal performance.
Launch
We implement a phased launch, beginning with a soft rollout and progressing to full scale, while closely monitoring for smooth operation.
Post-Launch Support
Post-launch, we offer continuous monitoring, agent training, and regular customer feedback collection to consistently enhance your service.
FAQ
City of McKinney is always on the lookout for an innovative solution and the Spare platform certainly fits the brief.
—
Akia Pichon
,
Transit Administrator at City of McKinney
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