SUPPORT
Real-Time Support Status
The quality of support from a vendor providing a core business system is crucial. However, without access to public data, it can be hard to assess the level of service that you’ll actually receive.
Spare is leading the industry by being the first to share real-time support metrics. We believe in the value of radical transparency and we’re proud that our support satisfaction consistently exceeds that of our competitors.
By taking this initiative, we aim to set a new standard for the entire industry!
How fast are we to support you?
Data refreshed weekdays at 10 p.m. UTC -5
May 18, 2025 - June 15, 2025
Charts are in: Los Angeles time (GMT-7)
Data is based on a 4-week rolling average
Data is based on a 4-week rolling average
Average first response time
Time from when the conversation started to the first teammate's reply.
Chat
4m 4s
Email
2m 54s
Average response time
The time to reply to customers at any point during a conversation. It only includes conversations where the first customer's message was received during the selected date range and it includes the first and any subsequent response
Chat
2m 28s
Email
30m 47s
Average resolution time
The time elapsed between the start of a conversation and when it gets resolved by a teammate for the last time. It only includes conversations where the first customer's message was received during the selected date range and excludes the time in the bot inbox.
Chat
1h 14m
Email
5h 12m
CSAT score
Percentage of positive (😀 or 🤩) conversation ratings for agents out of all conversation ratings.
Score %
94.4%