SUPPORT
Real-Time Support Status
The quality of support from a vendor providing a core business system is crucial. However, without access to public data, it can be hard to assess the level of service that you’ll actually receive.
Spare is leading the industry by being the first to share real-time support metrics. We believe in the value of radical transparency and we’re proud that our support satisfaction consistently exceeds that of our competitors.
By taking this initiative, we aim to set a new standard for the entire industry!
How fast are we to support you?
Data refreshed weekdays at 9 a.m. CT
September 20, 2024 - October 17 , 2024
Charts are in: Los Angeles time (GMT-7)
Data is based on a 4-week rolling average
Data is based on a 4-week rolling average
Average first response time
Time from when the conversation started to the first teammate's reply.
Chat
2m 13s
Email
3m 37s
Average response time
The time to reply to customers at any point during a conversation. It only includes conversations where the first customer's message was received during the selected date range and it includes the first and any subsequent response
Chat
4m 49s
Email
15m 38s
Average resolution time
The time elapsed between the start of a conversation and when it gets resolved by a teammate for the last time. It only includes conversations where the first customer's message was received during the selected date range and excludes the time in the bot inbox.
Chat
43m 12s
Email
5h 37m
CSAT score
CSAT represents the average rating given by customers, calculated as a percentage of the maximum possible score (5 stars)
Score %
95.56%