Elevate rider experience with generative AI
Delight your riders with our AI-powered on-demand reservationist. Slash wait times, enhance conversation quality, and effortlessly manage unlimited demand while significantly reducing the costs of maintaining an in-house call center.
Innovative mobility that enhances rider experiences
97%
Rider satisfaction ratings
90%
On-time performance in paratransit
10 minute
Average rider wait time
Your powerful call center ally
- Round the clock availabilityEffortlessly handle unlimited demand around the clock. Book new rides, check ETAs, cancel rides, and more—all through Spare’s GenAI-powered platform.
- Achieve long-term sustainabilityAddress common challenges like staffing shortages and contingency planning, all without compromising the quality of rider interactions and cost-efficiency.
Why it matters
AI-driven call centers can reduce operational costs by up to 30%, optimizing resource allocation and minimizing unnecessary expenditures.
As demand for transit services grows, AI-supported call centers easily scale to meet increasing call volumes without needing additional staff.
The Impact
Transit agencies using AI-powered solutions report up to a 20% increase in customer satisfaction due to faster response times and accurate service delivery.
Multi-language support and call center-based services increase accessibility for diverse rider populations, ensuring equitable service for all.
How Spare helps
Ensure every call is answered
With AI Voice’s round-the-clock availability, your riders experience no wait times and minimal hold periods, receiving reliable assistance any time of day. This guarantees a consistently positive experience for everyone reaching out to your call center.
Deliver intelligent, human-like conversations
Provide thoughtful support with our advanced AI that speaks naturally and adapts to local contexts for a personalized rider experience. The AI quickly corrects errors such as incorrect pickup and drop-off addresses, ensuring accurate and reliable interactions with your callers.
Support a diverse rider community
Breakthrough language barriers by seamlessly handling calls in multiple languages, adapting to your community’s diverse needs. This ensures that every rider, regardless of language, can access the service they need, making your call center more inclusive and accessible.
Enhance accuracy in every interaction
Accurately interpret and respond to customer inquiries, even in cases of speech impairments or when correcting information such as pickup and drop-off addresses. This reduces errors and ensures that every interaction is precise and dependable, boosting rider confidence in your service.
Effortlessly handle unlimited demand
AI Voice integrates smoothly with your existing call center set up, scaling up or down to match demand. This keeps your operation efficient and cuts unnecessary staffing costs.
Spare’s AI Voice has made a tremendous impact at Cheyenne Transit! By freeing up our dispatchers to focus on critical tasks like reporting, customer service, and vehicle maintenance requests, we’ve seen a significant boost in productivity. Plus, offering our riders the convenience of 24/7 support has enhanced their overall experience. AI Voice has truly been a win-win, streaming operations for our team while delivering improved service to our customers.
Set up an entire on-demand bus operation in seconds
AI Voice is transforming transit call centers by making trip booking more equitable and accessible.
Many paratransit riders prefer to call in rather than book through an app. This technology meets them where they are, providing prompt and natural service that offers the immediacy and familiarity of human interaction without the wait.