Trip booking
Live ETAs and next bus arrivals.
AI Voice & Chat
Never miss a rider call again
Spare AI Voice answers calls, books trips, and resolves rider requests inside your system. Riders get what they need on the first call, without waiting on hold or calling back.
Preview
0:00
Listen for yourself
Complaint and feedback intake
Service issues get reported without friction.
Caregiver trip confirmation
Caregivers can confirm a loved one's trip without waiting on a dispatcher.
Check Paratransit ETA
Riders waiting for a pickup get instant answers.
Eligibility status check
Eligibility questions get answered immediately.
After-hours booking
Service continues outside of call center hours.
Multilingual support
Automatic support for riders in multiple languages.
Smart escalation to agency staff
Calls that need more help get handed to a human right away.
Check Fixed Route ETA
Everyday riders get quick answers about bus arrival times, service updates, and route planning.
Your riders are waiting.
Your team is stretched.
Most calls into your center are predictable. Riders need to book, cancel, or check a trip. These are essential services, but they take time and pull attention away from more complex work.
When call volumes spike, the impact is immediate:
- Riders wait on hold or hang up
- Staff rush through calls or fall behind
- Service quality becomes inconsistent
Better service starts
with answering every call
Spare AI Voice handles routine calls the moment they come in. Riders get answers right away, even during peak hours or after hours.
This changes the experience on both sides:
- Riders no longer wait to get through
- Dispatchers are no longer tied up on repetitive calls
- Your team can focus on riders who need real support
How AI Voice works in your system
Built for real rider conversations
No menus. No friction. Just answers.
Riders don't need to learn a system to get help. They call, speak naturally, and the AI understands what they mean.
It works in real-world conditions:
- Riders describe trips in their own words
- The system handles accents, interruptions, and background noise
- Conversations happen in multiple languages across voice and SMS. No new apps to download.
Built to complete requests
Conversation is just the start
Most voice systems collect information and pass it along. Spare AI Voice completes the request during the call.
Because it runs on your scheduling platform, it can:
- Book trips and make changes in real-time
- Confirm outcomes before the call ends
- Provide accurate ETAs using live vehicle data
Built for transit operations
Built for real-world service conditions
Transit calls often involve sensitive rider data and nuanced situations. AI Voice is designed to handle that.
Each interaction includes:
- Rider authentication before bookings or changes
- Smart escalation when a call needs a human
- A full transcript and history passed to your team
Sevice areas
AI Voice across every rider touchpoint
Demand response
Handle your highest volume calls from start to finish
Fixed route
Give riders real-time information without an app
Eligibility
Reduce staff pressure during high-volume periods
Service recovery
Capture and route every rider interaction quickly
customer story
Better service for riders.
Proof from agencies today.
Auburn handled over
5000 calls with AI Voice
With AI Voice in place, your call center operates differently. Agencies are already seeing measurable results.
70%
reduction in calls to dispatch
36%
of AI call time resulted in bookings
40%
bookings come from the Rider App
Read the story
Answer every call.
Starting this quarter.
Get a demo.
Book a demo to see AI Voice handle a live booking call, ask questions, and understand what rollout looks like for your team.
ADA compliant
Fast, proven deployment timelines
Secure rider authentication