Transforming paratransit
Achieving cost savings and modern rider experiences while maintaining ADA compliance.
Why it matters
Modern tools reduce administrative burdens by up to 40%, automating tasks that are time-consuming with legacy systems, resulting in more efficient operations.
Transitioning to modern systems improves on-time performance by up to 30%, ensuring more consistent and dependable service for paratransit riders.
The Impact
Agencies moving away from legacy systems report a 25% increase in rider satisfaction due to more reliable and user-friendly service offerings.
Modern tools enable agencies to scale their operations more easily, accommodating up to 50% more riders as demand grows without sacrificing service quality.
How Spare Helps
Unparalleled cost savings
Spare Engine optimizes dispatching and routing, enabling agencies to use their resources to the fullest. In some cases, this completely eliminates the need for overflow services.
Provide truly equitable rider experiences
Modern app experiences give riders the independence to book themselves rather than rely on calling in. They can view their trip, know if it’s on time, and track the driver, ensuring faster and more reliable service.
Modernizing Operational Services
Modern paratransit platforms can expand to same-day services and increase capacity by incorporating non-dedicated fleets, while modern technology, such as AI voice agents, reduces call center wait times by serving as the first line of support.
Reimagining eligibility
Streamline the eligibility process from application to service use. Spare adapts to conditional eligibility criteria, whether it's weather, health conditions, or other factors.
PSTA Access increased its OTP by 2% to 95% by retraining PSTA traffic
PSTA, APTA's Agency of the Year for 2023, offers modernized PSTA Access and Mobility On Demand (MOD) powered by Spare's innovative platform. The switch to Spare brings seamless bookings, real-time tracking, and enhanced rider satisfaction.
How Spare helps modernize, simplify, and streamline your rider's mobile app
We had the leadership of Spare, founders of Spare as well as their senior development team, here with us. Nobody was spared. Everyone came here and they worked on the system with us side by side pre-launch, leading up to the launch and then following through. They were with us in the mornings at 3 a.m. all the way till the evening, until we were all comfortable with how it was performing, and it didn't take very long for that. It's been really easy and really kind of fun to implement.
