No hold music. No apps. Just 24/7 rider support.
Spare’s AI Voice and Chat agents are always on, so your team doesn’t have to be.
AI Voice and Chat agents give riders fast, accurate help—anytime they need it. No downloads, no hold music, no extra work for your team.
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AI handles everyday questions so your team can focus on what really needs a human touch.
Riders get instant answers. No hold music, no delays.
AI Chat speaks your riders’ language—literally. That means more accessible, inclusive support for everyone.
Managing your transit system has never been easier
Meet your new always-on phone agent: AI Voice
AI Voice picks up every call, day or night. It answers common questions, manages trips, and cancels rides—with natural conversation that fits your agency’s tone.
- Automates bookings, “Where’s my ride?” questions, and more
- Available 24/7, no live agent needed
- Speaks in your brand voice across multiple languages
- Reduces call volume and rider wait times
AI Chat: Text support that just works
Riders get 24/7 help through SMS—no app to download, no login needed.
- Works with your current numbers and systems
- Fully accessible for deaf and hard-of-hearing riders
- Helps your team support more riders without adding staff
Make applying for service as easy as sending a text
Help riders check eligibility, get application help, understand service requirements, and track their status by phone or text—without waiting on hold or needing to call during business hours.
- On-demand answers to eligibility questions
- Guided step-by-step application support
- Faster rider onboarding, less strain on your staff
- Real-time status updates
Let AI take the FAQs off your plate
With Spare, AI does the heavy lifting—but you’re still in control. You decide how it learns, what it says, and when to escalate. The result? Support that feels personal, even when it’s automated.
From onboarding to oversight—AI built for your workflow
Make it your own
Set the tone, pace, and responses to match how your team talks. Add your FAQs, policies, and service rules — so it all feels familiar.
Track performance
Track real-time results like resolution rates, escalations, and time saved — and spot trends as they happen.
Keep optimizing overtime
Review full chat and call transcripts to find gaps, update answers, and fine-tune your AI with every interaction.
Customer stories, tools, and insight to guide your next more.
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"Overall, my experience with Spare has been great. The team is knowledgeable and supportive—explaining ride decisions, investigating issues, and providing clear answers."
– Greg Bowen, Transit Manager, Auburn Transit Services
"Spare’s AI Voice has made a big impact at Cheyenne Transit. By freeing up dispatchers for key tasks like reporting and customer service, we’ve seen a real boost in productivity."
– Renae Jording, Transit Director, Cheyenne Transit Program
"AI Voice handles most of the quick calls, like ETA checks, so that I can focus on the riders who need more help. It’s taken a huge load off."
– Greg Bowen, Transit Manager, Auburn Transit Services