The hidden bottleneck in transit operations—and how AI can fix it

Transit agencies are being asked to do more with less—keeping services reliable while facing tight budgets, staff shortages, and growing rider expectations. But what if automation and AI-driven communication could help fill the gaps while still delivering a great rider experience?

Watch METRO Magazine, Spare, and Auburn Transit deep dive into how agencies are using AI and automation to reduce costs, improve scalability, and streamline operations—without sacrificing service quality.

In this session, we cover:

• How automation is helping agencies manage after-hours call center operations, workforce shortages, and onboarding needs.
• How AI-driven communication is reducing manual work and improving service quality.
• Real-world examples of agencies successfully shifting from traditional IVR systems to more advanced, user-friendly solutions.

If you’re looking for ways to scale your operations, cut costs, and improve service reliability, this webinar recording is for you.

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