The right data connects service to outcomes

Transit agencies generate a lot of reports. But not all metrics lead to better decisions. The ones that do are tied to service quality, vehicle availability, and—most importantly—the rider experience.

When maintenance and operations share a clear, real-time view of what’s working (and what’s not), they can act faster, avoid surprises, and keep service on track.

Connect maintenance to service with better data

These seven metrics help agencies shift from reactive maintenance to reliable, data-informed service:

Make the data work

These metrics only matter if they reflect what’s actually happening on the road. That means a shared data model between maintenance and operations.

To get there, teams need:

• Standardized defect codes
• Integrated tools (EAM + CAD/AVL, telematics, scheduling)
• Workflows that make key data easy to access and act on

With the right tools and alignment, teams can ask smarter questions:

• Do we have enough ADA-ready vehicles for tomorrow?
• Are repeat lift issues leading to midday change-outs?
• Will low inventory put weekend service at risk?

Start with early wins

You don’t need a full system overhaul to see results. The fastest way to build momentum is with practical, high-impact changes.

Here are five ways agencies are using data to improve fleet performance:

Each one builds a stronger culture of shared accountability between maintenance and operations.

Build your 90-day fleet maintenance plan

Choose one depot or service mode. Focus on a key season—like winter ramp-up or back-to-school. Use the metrics above to:

• Map your current service day
• Spot where handoffs break down
• Set clear goals, track progress, and share wins

That’s how you build trust in your fleet, one service day at a time.

Ready to close the gap between maintenance and operations?

Spare EAM brings maintenance and operations into alignment, so you can deliver safer, more reliable service every day.  Get a demo → spare.com/eam