Modern paratransit made simpler
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Summary
Managing paratransit doesn’t have to mean dealing with outdated software, siloed systems, or manual workarounds. This guide shares real lessons from agencies that are making service easier—for riders, planners, and operations teams.
You’ll walk away with practical tips you can apply now—no matter your agency size or current system.
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With the new system, the operational team, and dispatchers and schedulers have more time to focus on other tasks, such as more time for customer service, and think about other future services. One of our team members is very data driven, and she loves to see the metrics and how the system is working - she can do deep dives and has a lot of fun with it.
—
Michele Garcia
,
Mobility Manager
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