Unify your transit services into one rider-first system
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Summary
Transit leaders are doing more with less. This practical guide shares how agencies across North America are integrating their services to improve reliability, boost ridership, and serve their communities more effectively — all with the fleets and resources they already have.
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“Once we unified dedicated vehicles and TNCs on a single platform, the experience changed immediately for riders. They could see their trip in real time, understand their fare, and know what to expect. From a staff perspective, it eliminated confusion and allowed us to focus on service instead of troubleshooting.”
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Owen Albrecht
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Paratransit Manager, City of Alexandria