5 People–First Change Management Practices for Transit Modernization
A successful large-scale modernization requires organizational change that supports the individual experience.
This guide shows how to build the organizational alignment, staff readiness, and rider-focused communication needed for a smooth transition.
In this ebook you will learn how to:
• Set a shared vision
• Gather user requirements across reservations, dispatch, and driver workflows
• Run rigorous UAT simulations
• Deliver tailored training with train-the-trainer programs and validation
Download the guide