Behind every great paratransit program is a network of people — dispatchers, drivers, schedulers, and riders — all working together to keep service moving. But when you’re managing thousands of trips a day across multiple providers, keeping that connection strong while improving efficiency is a real challenge.

In this webinar, the Massachusetts Bay Transportation Authority (MBTA) joins Spare to share how they built a more connected, efficient paratransit system — one that keeps operations running smoothly while maintaining the personal, rider-focused service that communities depend on. You’ll hear how MBTA streamlined processes, improved communication across teams and contractors, and empowered staff to take on more impactful roles through modernization.

What to Expect

• Real-world insights: Learn how MBTA planned, tested, and launched a unified paratransit system that improved coordination and maintained reliability from day one.
• Operational strategies that scale: See how MBTA aligned internal teams and multiple providers under one platform with clearer visibility into trips, vehicles, and performance.
• People-first modernization: Discover how user research, targeted communication campaigns and shared accountability prepared riders for change and built long-term trust.
• Post-launch lessons: Hear what MBTA learned in the first 90 days — including how staff roles evolved and how rider feedback continues to shape ongoing improvements.
• Actionable takeaways: Walk away with practical steps to improve reporting, manage change, and deliver service that’s efficient, inclusive, and future-ready.

Whether you’re managing a large, complex service or working toward more efficient collaboration across teams and contractors, this session offers real examples and clear takeaways to help you move forward with confidence.

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