Transit agencies are under constant pressure to expand coverage, improve access, and respond to shifting travel patterns—often without additional vehicles, funding, or staff. At the same time, new service models can’t afford to fragment the rider experience or compete with the fixed-route network that communities rely on. The challenge isn’t whether to introduce microtransit—it’s how to do it in a way that strengthens the system as a whole.

Join us on January 22, 2026 at 2:00 pm ET for a practical, agency-led webinar featuring LA Metro on the design and evolution of Metro Micro. This session explores how LA Metro built microtransit as a network-first service, embedded directly into the rider experience and intentionally designed to support fixed-route transit—not replace it.

Rather than treating microtransit as a standalone pilot, LA Metro anchored Metro Micro in clear performance metrics, multimodal integration, and a unified customer journey. Every expansion decision is guided by data, and every trip is designed to connect riders more effectively to the broader network.

What to Expect

• Network-first service design: Learn how LA Metro positioned Metro Micro to fill first/last-mile gaps and improve network connectivity—resulting in a 34% ridership increase without adding vehicles or service hours.
  
  
• Data-driven expansion decisions: Hear how clearly defined KPIs—productivity, transfers, and rider satisfaction—determine where and how the service scales, removing guesswork from planning.
  
  
• Multimodal rider experience: Discover how Metro Micro’s integration into LA Metro’s broader ecosystem drove 93% digital booking adoption, simplifying access and improving consistency across modes.
  
  
• Operational performance at scale: Understand the operational practices that allowed LA Metro to maintain high on-time performance while expanding service and demand.
  
  
• Microtransit that supports fixed routes: Learn how Metro Micro is intentionally designed to complement fixed-route service, reinforcing ridership and reliability across the entire network.
  
  

If you’re a transit leader, planner, or operations professional focused on building resilient networks and using microtransit strategically, this is a conversation you won’t want to miss. Save your spot today and learn how LA Metro turned microtransit into a measurable, network-strengthening asset—before capacity fills.