Operational improvements shouldn’t come at the cost of rider experience or added pressure on your team. When transitions aren’t managed well, both riders and staff feel the effects.

This webinar highlights how Winnipeg Transit successfully moved off a legacy system, improved on-time performance, and unlocked operational efficiency—while keeping service reliable every step of the way.

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The session explores:

• How modern tools can reduce call volumes—with self-serve booking, automated dispatch, and real-time notifications.
• How a unified platform drives equity—serving riders with smartphones and those who rely on call centres, without friction.
• How live data supports smarter planning—helping Winnipeg adapt zones, expand services, and inform fixed-route growth.

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Download access to hear directly from industry leaders about practical, proven strategies to modernize paratransit operations and lead successful organizational change.

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