Leaders from CATS, COTA, MBTA and Spokane will share what it took to prepare their teams, bring riders through the change and get service up and running alongside Spare. Their experiences range from addressing a daily backlog of unassigned trips to launching during a snowstorm and standing up a brand-new service. They will also speak to what changed once their teams began using the system every day, and share key learnings and best practices to peers embarking on a similar journey. 

Spare will take attendees inside their implementation approach, including what an on-site readiness assessment looks like and how the team uses that work to plan testing, training and rider communications for each agency. 

The session will give agencies considering software modernization a clearer idea of what to ask a potential vendor and what to expect from a modern implementation roll out.

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