VoTran operates ADA paratransit across a large, low-density county—where reliability isn’t just a service goal, it’s a daily balancing act between shifting demand, limited resources, and complex operational constraints. Like many agencies, VoTran was facing rising costs, low productivity, and legacy tools that left dispatch and call center teams stuck in constant firefighting.
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In this webinar, you’ll hear directly from Bobbie King, Executive Director and Angela Milroy, Director of Operations, on how they approached modernization with a clear priority: improve reliability and rider trust without sacrificing coverage, accountability, or control. You’ll also get a candid look at what made the rollout stick—how teams handled training and adoption, how dispatcher workflows evolved, and what it looks like when paratransit shifts from “reacting all day” to managing proactively.
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If you’re an agency leader exploring modernization, this session is designed to give you practical takeaways you can apply—whether you’re replacing legacy software, rethinking service models in low-density environments, or building the operational foundation for what comes next: on-demand expansion, multimodal integration, and a connected mobility network.

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