Modernizing public transit is more than upgrading software.

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It’s about changing how your agency operates—while staying accountable to riders, staff, and budget realities.

In this peer-to-peer conversation, two experienced industry leaders share how they’ve approached the challenges and opportunities of system-wide modernization.

Join Chad Ballentine and Sarah Boden for a real-world discussion on:

✔️ Managing tight budgets without cutting service
✔️ Empowering teams through new technology, automation and workflows
✔️ Improving rider experience through better tools and real-time data
✔️ Leading internal change across departments and stakeholders

Register now to gain valuable insight and walk away with strategies that can support smarter, more resilient transit service delivery to meet your modern riders of tomorrow.

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Meet your speakers:

Sarah Boden | Former Deputy Executive Director and COO at LA Access

Sarah is a Growth Lead at Spare with over 10 years of experience in transit operations, paratransit services, and public policy. Her deep expertise in paratransit includes software technology, operations and scheduling, regulatory matters, vehicle technology, and workforce management, making her an invaluable resource for transit agencies. Sarah’s ability to understand the intricacies of paratransit technology and service delivery while ensuring compliance and operational excellence makes her exceptionally well-suited for advising on paratransit and accessibility initiatives.

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Chad Ballentine | Former Vice President, Demand Response and Innovative Mobility and Director of Paratransit at CapMetro

Chad is a seasoned Demand Response Executive with over 20 years of experience in transportation operations, with a strong focus on paratransit and ADA-compliant services. His extensive experience managing and improving mobility options for passengers with disabilities makes him an invaluable advisor for ADA and accessibility matters. Chad’s leadership in transitioning and optimizing ADA services ensures that transit agencies can provide high-quality, compliant services to all riders.

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Questions? Reach out to [email protected]