Six months after launching a fully modernized paratransit system, MBTA’s The RIDE isn’t just seeing better reporting, it’s operating differently.

In this session, you’ll hear directly from MBTA leaders on how real-time operational insight has transformed how they manage service day-to-day. What started as a system replacement has evolved into a more responsive, data-driven operation and where teams can identify issues as they emerge, act faster, and make more confident decisions across dispatch, support, and vendor coordination.

We’ll explore how The RIDE improved productivity not by adding resources, but by using better visibility to deliver the same level of service with fewer service hours. You’ll also hear how MBTA to reduced reliance on brokered trips, bringing more service back in-house while maintaining reliability and rider experience.

We’ll also take a closer look at the platform capabilities supporting this shift, including real-time optimization, live operational monitoring, and new features like traffic-aware routing and misbooking detection.

If you’re exploring modernization, or trying to get more value out of existing tools, this session will offer practical, grounded lessons on how to turn data into action, improve efficiency without adding complexity, and build the operational confidence needed to continuously improve service.

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