Webinar Recording: CapMetro's journey to transform ADA paratransit

We recently sat down with Chad Ballentine, VP of Demand Response & Innovative Mobility at CapMetro who played a pivotal role in launching one of the world’s most advanced automated paratransit systems in Austin, Texas in October 2023 for a candid 'Ask Me Anything' webinar, hosted by Metro Magazine on December 6 2023.

During the live session, Chad walked attendees through an in-depth exploration of CapMetro's journey in upgrading their ADA paratransit services, including:

• Why CapMetro decided to update their paratransit services
• The selection process for their technology provider
• The impact and results following the system upgrade
• Best practices for other agencies planning to modernize their ADA paratransit operations

The discussion wrapped up with a highly engaging Q&A where viewers had the opportunity to submit their most pressing questions for CapMetro and Spare. We’ve summarized the top questions into specific categories below.