Paratransit operations are inherently complex—and most teams are doing more with less. You’re navigating strict ADA compliance, rider expectations, growing demand, and fragmented systems. But modernizing doesn’t have to mean reinventing everything.

In our latest guide, we share how transit teams are using modern paratransit software to simplify day-to-day operations, empower staff, and improve service for riders. These changes don’t require massive tech lifts or hiring sprees—they’re smart, practical upgrades that add up to better results.

👉 Download the full guide or pass it along to your team.

‍

How agencies are using paratransit scheduling software to streamline operations

✅ Pinellas Suncoast (PSTA): Empowered dispatchers with a real-time operations dashboard and Open Fleets, helping staff manage multiple service types and third-party providers—all from one platform.

✅ CapMetro (Austin, TX): Streamlined ADA-paratransit eligibility with Spare’s digital workflows, improving transparency and helping the agency track federal timelines with less manual effort.

✅ GATRA (Massachusetts): Centralized microtransit and paratransit scheduling software to reduce idle time, increase ridership, and make resource planning easier across 30 diverse communities.

💡 Takeaway: These agencies didn’t rip and replace. They made focused changes that solved specific problems and gave their teams more confidence. With the right partner, you can layer in paratransit booking tools or eligibility workflows that work with your existing services and systems.

‍

Why ADA-compliant paratransit software needs to empower staff—not just automate

Automation is helpful—but the real goal is giving your team the tools to act quickly and confidently when things don’t go as planned. Because in paratransit, that’s often.

Modern ADA-compliant paratransit platforms help staff:

• Adjust routes and manifests in real time
• Coordinate with third-party fleets through one interface
• Track and manage rider needs and eligibility without extra systems

For agencies like GATRA, who saw record ridership across paratransit and microtransit in June 2024, these tools made it possible to handle growing demand without sacrificing reliability. It also brought teams together: drivers, call takers, and admin staff all aligned behind one system that actually worked for them.

‍

How to choose the right paratransit software for your agency

Not all paratransit booking tools or platforms are built for the complexity of ADA operations. Here are a few questions to help evaluate if your current or future system is ready:

• Can your dispatchers make real-time adjustments without a workaround?
• Are rider accommodations and eligibility workflows built in—or tracked elsewhere?
• Does the system integrate with your fixed-route or microtransit services?
• Do staff get support and training from a team that understands paratransit?

The right software won’t just check the boxes—it should actually make your day-to-day operations easier.

‍

Ready to explore modern paratransit software—without starting from scratch?

📘 Download the Modern Paratransit Operations Guide to learn how agencies are taking a modular approach to service improvement—and how your team can, too.

Whether you're evaluating ADA compliance paratransit workflows or looking for booking tools that actually work for your riders, Spare can help you modernize at your own pace.
‍

👉 Get the guide or pass it along to your team

‍