Spare expands in Eden Prairie with new NEMT service, Prime MD
October 1, 2019 (Eden Prairie, Minnesota) — Spare, the world leader in on-demand transportation services, today expanded on the partnership with SouthWest Transit in Eden Prairie with a new non-emergency medical transportation (NEMT) service, Prime MD. The service follows the success of the SW Prime service launched earlier this year, providing improved service for passengers going to and from medical appointments in the area. Prime MD will serve as a high reliability transportation option, with elevated service quality, in order to guarantee that passengers make their appointments reliably.
While SouthWest Transit and Spare already provide on-demand transit service to the general public in the metro Minneapolis area, Prime MD will focus on those trips that are going to and from medical appointments, which may lie outside of the existing service area. Many Spare powered on-demand transit services offer rides to and from medical service centers, however Prime MD will be the company’s first ever deployment dedicated to overhauling the cities vitally important NEMT services.
“SouthWest Transit is excited to partner with Spare in launching yet another innovative service,” said Matt Fyten, Director of Operations for SouthWest Transit. “Prime MD will provide a safe, affordable and reliable ride for those seeking non-emergency medical transportation.”
Beginning today, commuters will be able to call in to schedule a ride up to two weeks in advance to non-emergency medical appointments at locations around Eden Prairie, including Ridgeview clinics in Waconia, Chanhassen and Chaska.
With the new system, the operational team, and dispatchers and schedulers have more time to focus on other tasks, such as more time for customer service, and think about other future services. One of our team members is very data driven, and she loves to see the metrics and how the system is working - she can do deep dives and has a lot of fun with it.
